FAQs
SHIPPING
Do you currently ship to other European countries?
We deliver to various EU countries and also to Switzerland. You can find the conditions in our shipping guidelines
Do I get a tracking number and which shipping service provider is used?
Our store will automatically inform you about the current status of your order with a tracking number as soon as the goods have left the warehouse.
RETURNS
Can I return the item?
Yes, you can return the goods within 14 days of purchase.
How can I return the goods?
You can use the statutory right of withdrawal and return the goods to us. For more information, please visit: Cancellation Policy
There is also a return center that can be used on a voluntary basis. You can find our return center at:https://www.sattvii.eu/a/returns
I received a damaged product. What should I do?
We strive to use carriers who will take care of your package during delivery. However, we know that sometimes things don't go as planned and your package could arrive damaged. If the items in the package are affected, you can contact our customer support for help.
- We ask that you provide photographic evidence of the damage so that we can understand the damage.
- We replace your goods free of charge.
I have received a defective product. What should I do?
We do our best to bring you quality products that meet our brand standards. However, it may happen that you receive a defective product.
If your goods are faulty upon delivery or develop a fault within the warranty period, please contact our customer support for assistance.
- We ask that you provide photographic evidence of the defect to ease the need/inconvenience of returning the product.
- We will give you the option to have the faulty item replaced or opt for an exchange, if applicable, at no additional cost.
GUARANTEE
Are there any guarantees for the products?
In addition to the standard 2-year guarantee in accordance with legal requirements, we offer you an additional 1-year guarantee from our side. For more details, please visit https://www.sattvii.eu/pages/garantie
SUPPORT
How can I contact support?
You can reach support at: https://www.sattvii.eu/pages/kontakt
Our support team is happy to take your requests. Here is the email address if you want to write directly: support@vrrhandel.de
ORIGIN
Where are the lunch boxes made?
Our lunch boxes are made in India. The main reason is that India has had the tradition of lunch box for years and the lunch box culture has been very much integrated into the society. Even today, the majority of the population brings home-made food to the office in a stainless steel lunch box. More information: Dabbawala
L-Lock series is made in India and D-Lock series is made in South Korea.